Our Commitment to Our Audiences
Our top priority is the safety of our community and our audiences, performers, and staff. In consultation with medical and public health experts and at the request of many of our artists, the Arkansas Symphony Orchestra will be implementing a mandatory vaccine policy for audiences, who will be asked to show proof of vaccination beginning on September 1, 2021. Proof of vaccination will be required upon arrival at any ASO indoor concert. In compliance with the CDC guidelines for fully vaccinated individuals, the hall may be at full capacity for select performances. Per the City of Little Rock and ASO's primary venues, the Robinson Center and the Clinton Presidential Library, face masks are always required, unless eating or drinking.
All audience members ages 12 and up must be fully vaccinated OR have proof of a recent negative test.
You are considered fully vaccinated two weeks after receiving a second dose in a two-dose vaccine series or two weeks after receiving a single-dose vaccine. A negative test result with 72 hours of the concert is also sufficient.
Children under the age of 12 who are accompanied by a fully vaccinated OR tested adult will be admitted to general admission seating in the Upper Tier.
Masks are required for all patrons and staff inside the Robinson Center at all times.
Patrons may show proof of vaccination by presenting a physical vaccination card, a photo of a physical card, or a digital confirmation of vaccination. Per these protocols, all guests must present a government-issued photo ID such as a driver's license or passport (guests younger than 18 will not be required to show an ID).
Ensuring Your Safety
The Arkansas Symphony Orchestra has confirmed several changes at the Robinson Center to make sure your concert experience is as safe as possible. The following are additional steps that have been implemented:
- Masks – Based on the City of Little Rock and CDC requirements, all patrons and staff will be required to wear masks unless eating or drinking in designated locations. Masks must cover the nose and mouth and must be worn during the duration of the performance.
- Reduced Contact – Tickets will not be scanned, there will be paper and digital options for program books, and staff will be equipped with masks.
- Air Circulation – HVAC ionization systems, which provide a 99.4% reduction of COVID-19 within 30 minutes, have been installed across the campus. HVAC ionization is more effective than other air-cleaning methods and greatly reduces dust, mold, allergens, and viruses.
- Sanitizing – Enhanced and frequent cleaning of high-traffic surfaces, as well as more hand sanitizing stations.
In recognition of the uncertainty created by the current health situation, we have reviewed our ticket policies to make sure we are as flexible and accommodating as possible in the event you are unable to attend a performance. The 2021-22 ticket policy has been updated to include flexible exchanges for all ticket buyers, including single-ticket buyers. If you are unable to attend a performance for any reason, you will be eligible for a complimentary exchange for a future performance. Exchanges may be requested up until the performance time, and ticket buyers will be asked to pay the difference in price should the replacement performance ticket price exceed the original ticket. Ticket exchanges can be made by calling 501-666-1761, ext. 1.
Virtual Masterworks Concerts
All concerts in the 2021-2022 Stella Boyle Smith Masterworks Series are being recorded with multiple cameras and high-quality audio. These videos will be made available to all ticket buyers beginning at 7:30 PM on the Saturday following the in-person performances. Please be sure the Box Office has the best contact information for you to ensure you receive information for accessing these virtual presentations.