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Health & Safety

Our Commitment to Our Audiences

Our top priority is the safety of our community and our audiences, performers, and staff.

In consultation with local, regional, and national medical professionals we no longer require COVID negative tests or proof of COVID vaccination. Please consult your physician and use your judgment to determine what is safest and most comfortable for you.

ASO follows the protocols of local government and our venues. Masks are NOT required inside the Robinson Center at this time, as of March 6.

Patrons should use personal discretion and refrain from attending if recently exposed or experiencing symptoms.

Note: some venues have vaccine and mask policies, and those supersede ASO policies at ASO concerts.

Ensuring Your Safety

The Arkansas Symphony Orchestra has confirmed several changes at the Robinson Center to make sure your concert experience is as safe as possible. The following are additional steps that have been implemented:

  • Reduced Contact – Tickets will not be scanned, there will be paper and digital options for program books, and staff will be equipped with masks.
  • Air Circulation – HVAC ionization systems, which provide a 99.4% reduction of COVID-19 within 30 minutes, have been installed across the campus. HVAC ionization is more effective than other air-cleaning methods and greatly reduces dust, mold, allergens, and viruses.
  • Sanitizing – Enhanced and frequent cleaning of high-traffic surfaces, as well as more hand sanitizing stations.

Ticket Flexibility

In recognition of the uncertainty created by the current health situation, we have reviewed our ticket policies to make sure we are as flexible and accommodating as possible in the event you are unable to attend a performance. The 2021-22 ticket policy has been updated to include flexible exchanges for all ticket buyers, including single-ticket buyers. If you are unable to attend a performance for any reason, you will be eligible for a complimentary exchange for a future performance. Exchanges may be requested up until the performance time, and ticket buyers will be asked to pay the difference in price should the replacement performance ticket price exceed the original ticket. Ticket exchanges can be made by calling 501-666-1761, ext. 1.

Virtual Masterworks Concerts

All concerts in the 2021-2022 Stella Boyle Smith Masterworks Series are being recorded with multiple cameras and high-quality audio. These videos will be made available to all ticket buyers beginning at 7:30 PM on the Saturday following the in-person performances. Please be sure the Box Office has the best contact information for you to ensure you receive information for accessing these virtual presentations.